Public Grievance & RTI Portal
Citizens submit complaints by post or counter visit with no acknowledgement — departments have no system to track resolution and often miss statutory deadlines.
CAPABILITIES // WHAT GETS BUILT
What this system delivers for your team
Citizen portal with category-based grievance submission and file/photo attachment
Auto-generated acknowledgement with unique tracking ID sent via email and SMS
Officer assignment with configurable SLA per department and grievance category
Automatic escalation to department head when deadline is breached
RTI application module with 30-day response clock and first appeal tracking
Public-facing status check so citizens can track their complaint without calling
Every build is scoped to your organisation's workflow — features and modules may vary.
PROCESS // HOW I WORK
From scoping call to live system
Scoping Call
A 30–60 min free call to understand your workflow, team structure, and exact requirements. No commitment — just alignment.
Custom Build
I build the system to your specifications with weekly updates. All work is tracked — you see progress before final delivery.
Delivery & Handoff
Deployed to your infrastructure, your team trained, documentation handed over. Optional AMC for ongoing support.
FIT // WHO THIS IS FOR
Who this system is for
Grievance Nodal Officer / District Administration / Municipal Commissioner
Municipal corporation, district collectorate, state department, PSU, or any government body legally required to maintain a public grievance redressal mechanism or respond to RTI applications
Complaints arrive by post, letter, or in-person visit with no tracking system — officers handle grievances verbally and there is no record of what was resolved or when
- —Complaints arrive by post, letter, or in-person visit with no tracking system — officers handle grievances verbally and there is no record of what was resolved or when
- —RTI applications are received physically and tracked in a register — first appellate deadlines are frequently missed because there is no automated reminder
- —Senior officers cannot see the status of pending complaints across departments — escalation happens only when a citizen complains again or involves a politician
BEFORE
Citizens submit complaints at the front counter or by post. The complaint is entered in a register, assigned to an officer informally, and the citizen has no way to track progress. RTI applications sit in a pile. Deadlines are missed regularly. Senior officers learn about unresolved cases only when media or political pressure forces a review.
WITH THIS SYSTEM
Citizens submit online from their phone and receive an SMS acknowledgement with a tracking number. Officers see their assigned queue with SLA clocks running. Overdue items escalate automatically. The nodal officer has a live dashboard showing pending vs resolved across all departments. Every action is time-stamped for audit.
KEY OUTCOME
Grievance resolution within statutory deadline: under 40% → above 85%. Citizen callbacks to check status: eliminated by self-service tracker.
BUILD // WHAT I DELIVER
What gets built for you
PROCESS // HOW IT WORKS
Every build starts with a scoping call. I understand your workflow, adapt the system to your team, and deliver a detailed price estimate before any work begins.
Ready to scope Public Grievance & RTI Portal?
Book a free scoping call. I'll map your workflow, align the build to your team, and provide a detailed price estimate based on your requirements.
WORKS WELL WITH
These systems are commonly scoped together or phased into a connected build. Let me know during the scoping call if you're considering a multi-system setup — I'll structure the engagement accordingly.