Citizen Queue Intelligence
Citizens wait less. You know exactly why.
DEMO // TRY IT LIVE
This is the actual system. The data below is demo data — try all the features.
Citizen Queue Intelligence
The full interactive demo opens as a standalone web app — explore every screen, switch roles, and try all features.
Opens in a new tab · Demo data only · Resets on refresh
WANT REAL DATA? GET IT BUILT FOR YOU →
CAPABILITIES // WHAT'S INCLUDED
What this system does
Paperless Token System
Citizens receive digital tokens via a tablet kiosk at the entrance. A QR code on their token lets them check their queue position and estimated wait time from their smartphone anywhere in the building.
Live Display Board
Large-format display connected to any TV or monitor shows the currently serving token number, the counter to go to, and estimated wait times — updated in real time. No technical setup needed; any screen works.
Service Analytics
Daily and weekly reports on average handling time per counter, peak arrival hours, service completion rate, and wait time distribution. Managers see where bottlenecks are and can optimise staffing.
FIT // WHO THIS IS FOR
Who this system is for
Department Manager / Service Head
Government office, tehsildar, district collectorate, or any public service delivery centre with walk-in citizen service
Citizens wait 2–3 hours with no idea how much longer they have to wait, leading to frustration and complaints
- —Citizens wait 2–3 hours with no idea how much longer they have to wait, leading to frustration and complaints
- —Managers have no data on which counters are slow, when peak hours occur, or how long citizens actually wait
- —Crowd management during lunch and peak times depends entirely on staff shouting and physically directing people
BEFORE
Physical token printer from 2008, paper slip, no wait time estimates, and zero data on how long citizens actually wait
WITH THIS SYSTEM
Every citizen has a digital token and a real-time wait estimate; management has daily service performance data per counter
KEY OUTCOME
Average citizen wait time: 90 min → 22 min
BUILD // WHAT YOU GET
What's included in the build
NOT INCLUDED IN BASE BUILD
MAINTENANCE // AFTER LAUNCH
per month · annual contract
Get Citizen Queue Intelligence built for your organisation.
Scoped in 3 days. Price estimated in writing before I start. Delivered in 4–6 weeks.
WORKS WELL WITH
These systems are commonly scoped together or phased into a connected build. Let me know during the scoping call if you're considering a multi-system setup — I'll structure the engagement accordingly.